By Tom Davidson
Q. What can I do to get everyone on the same page as quickly as possible?
A. One of the most important things you can do for any team is to develop a list of expectations for each individual and the team as a whole. Without these, it’s difficult for people to know what success looks like and difficult for you to fairly hold anyone accountable.
Expectations are short clear descriptions of both “what” needs to be achieved and “how” people should behave in the process of accomplishing those results. Both kinds of expectation are needed because it’s entirely possible for people to hit their numbers but cause other unacceptable problems in the way they achieve them. The litmus test for any expectation is, “Would I be able to look back over a period of time and see evidence that this did or did not happen?”
“What” expectations should not be hard to find or develop; narrowing them down to the critical few is more challenging. Here are some examples:
“How” expectations are harder to determine but are just as important and usually the crux of performance problems precisely because they were not spelled out. Here are some examples:
Finally, develop two-way expectations. In other words, generate both your expectations of them and their expectations of you. This not only gets everyone on the same page but develops the kind of servant-leadership relationship you will need in the long run as well.
Please comment on this below or enter a question you’d like answered in a future blog.