By Tom Davidson
A flow chart is an illustration of the actual sequence of processes that make up your work. It can be used to describe a current workflow, whether simple or complex, and illuminate opportunities for improvement. Another way to look at a flowchart is as a map that shows the steps of a work process in the sequence in which they occur, or should occur. A flowchart can be a particularly powerful tool when developed in partnership with the people who will need to follow it.